Shipping and Policies:

Order Subtotal

U.S. Shipping & Handling

$0 to $24.99

$7.99 UPS Ground

$25+

FREE UPS GROUND SHIPPING!!!

What is your return policy?

We offer a 60 day money back guarantee on every product sold. If you are not satisfied with your product for any reason, please email us at support@allergyguarddirect.com for a RMA # and instructions on how to return your product. Outbound shipping (including promotional & or Free shipping) and return shipping costs will not be refunded. 

Do you ship internationally?

Yes, we ship our products all over the globe to any country. We offer a special USPS rate for international customers as well as UPS if that is preferred. Just add the items into your cart, select your country and enter your postal code for the rates. USPS typically has a slightly longer lead time of 7-14 days depending on your specific country.

What is your guarantee?

You will note on each product page under the product description tab the warranty term. Almost all of our products have a lifetime warranty. Any rips in the seams or defect in the zipper will warrant a replacement of the mattress cover or any other product. Just return to us for a repair or replacement.

When will my order ship?

Because you are buying allergy bedding directly from the manufacturer, items are almost always in stock and will typically ship within one business day. For expedited services, ( next day air, second day air and 3rd day select), you must call first to verify the date of delivery since we cannot guarantee same day shipping without first verifying the time the order was received and processed. In addition, note that national holidays will add to delivery time for these priority services so be sure to check if needing a specific date of arrival.

 

How will it be shipped?

 Unless you choose to expedite your order, it will ship via UPS ground ( USPS if it is very lightweight). Expedited service delivery dates are based on the day of shipment and delivery dates are determined by number of business days. For example, an order placed after 10am on Monday would ship Tuesday and arrive Wednesday if next day air, Thursday if second day air, Friday if 3rd Day and so on.

 

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note: Once an order has begun processing or has shipped, the order is no longer editable. Please email support@allergyguarddirect.com to have us change or edit your order.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived. Now what?


Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.


Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.